Return & Refund Policy

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Effective date: August 25, 2026

This Return & Refund Policy applies only to artwork and other goods purchased directly from Wild Horizon Fine Art LLC through this Site or directly from the studio. Purchases made through a gallery, exhibition, auction, retailer, or other third party are governed by that seller’s return policy unless we expressly agree otherwise in writing.

1. Change-of-Mind Returns for Standard Direct Purchases

For a standard, non-custom item purchased directly from us, you may request a change-of-mind return authorization within 3 calendar days after the carrier’s tracking record shows delivery. This limited return window is an important condition of the sale because original artwork is unique and return shipping carries risk and cost.

Do not ship an artwork back until you have received return instructions from us.

2. Conditions for an Approved Change-of-Mind Return

To qualify for a voluntary change-of-mind return, all of the following must be satisfied:

You request return authorization within the 3-day period described above.

The artwork is in the same condition in which it was delivered and has not been altered, damaged, installed in a manner that damages it, reframed, repaired, cleaned, varnished, or otherwise modified.

You retain and use the original protective packaging or another return method expressly approved by us.

Before shipment, you provide clear photographs of the front, back, sides, frame or edges (as applicable), and packaging so that the pre-return condition can be documented.

You follow the return packing and shipping instructions we provide and supply tracking information promptly.

The return is shipped within 5 business days after we issue the return authorization unless we agree to a different date in writing.

3. Change-of-Mind Return Costs and Refund Amount

For an approved voluntary change-of-mind return, the buyer is responsible for return shipping and insurance. Original outbound shipping charges are nonrefundable except where applicable law requires otherwise. A 15% restocking fee will be deducted from the merchandise price for an approved change-of-mind return. We do not charge that restocking fee for goods that arrived damaged, defective, materially misdescribed, or different from what was ordered.

Once an authorized return is received and inspected, we will issue the refund due to the original payment method, generally within 14 days. Refund timing may also depend on the payment provider or financial institution. Taxes will be refunded or adjusted as required by law.

4. Return Shipping Risk

For voluntary change-of-mind returns, use a trackable service and insure the package for the purchase value unless we instruct you otherwise. The buyer is responsible for loss or damage occurring during an independently arranged return shipment to the extent permitted by law. A refund may be reduced for damage caused by inadequate return packing or handling when permitted by law and supported by the condition evidence.

5. Damaged, Defective, Misdescribed, or Incorrect Items

The 3-day voluntary return rule and the 15% restocking fee do not limit rights that applicable law gives you for goods that are defective, materially misdescribed, damaged in transit, or not what you ordered. If an artwork arrives damaged or the shipment is incorrect, contact us as soon as reasonably practical, preferably within 48 hours, so we can document the condition and preserve any carrier or insurance claim.

Keep the artwork, shipping carton, labels, and all packing materials. We may request photographs and other reasonable documentation. We will provide return, repair, replacement, price-adjustment, or refund instructions as appropriate to the circumstances and applicable law. No restocking fee will be charged for a return that we accept because the item was damaged, defective, materially misdescribed, or incorrectly supplied.

6. Items That Are Not Eligible for a Voluntary Change-of-Mind Return

Commissioned, custom-made, or clearly personalized artwork after custom work has begun, including work created to agreed specifications.

Customized framing, mounting, sizing, or other alterations performed specifically for the buyer.

Items clearly identified as “Final Sale” before purchase, to the extent that designation is permitted by applicable law.

Gift cards, except where refund or cash redemption is required by applicable law.

Artwork that has been altered or damaged after delivery by the buyer or another person for whom we are not responsible.

Commission deposits and cancellation terms are governed by the written commission agreement or invoice terms provided for that commission. Any term that applicable law does not permit us to enforce will not be enforced.

7. Order Cancellation Before Shipment

If you need to cancel a standard in-stock order before it ships, contact us immediately. If the order has not shipped and no custom, framing, fabrication, or other nonrecoverable work has begun, we will make reasonable efforts to cancel it. Once an order has shipped, the return provisions above apply. Commission and custom-order cancellations are governed by the applicable written commission or custom-order terms.

8. Gifts

Refunds ordinarily are issued to the original payment method. If a purchaser requests that a gift recipient receive store credit instead and the request is lawful and administratively feasible, contact us before returning the item so that we can confirm the available option.

9. International and Mandatory Consumer Rights

Nothing in this Policy excludes or limits a consumer right, remedy, warranty, cooling-off period, or other protection that cannot lawfully be waived. If mandatory consumer law where you live provides a longer return or cancellation period, that mandatory law controls to the extent it applies to the transaction.

For example, where European Union distance-selling rules apply to a transaction, a consumer may generally have a 14-day right of withdrawal for eligible online purchases. Goods made to the consumer’s specifications or clearly personalized may be excluded from that withdrawal right. Additional rules can apply to refund timing, return costs, and faulty goods.

10. Contact and Return Authorization

Email: camille@wildhorizonfineart.com

Contact page: https://www.wildhorizonfineart.com/contact-1

Shipping Policy: https://www.wildhorizonfineart.com/shipping-policy